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crm vanc

What's Microsoft Doing With Voice of the Customer?

What's Microsoft Doing With Voice of the Customer?

Did you know…

As of July 1, 2019, the Voice of the Customer solution was deprecated. Users can create and distribute new surveys and collect responses from live surveys till July 1, 2020.

What is the Voice of the Customer?

Originally the Voice of the Customer solution was primarily used to create and send surveys for collecting feedback.

Here is a link to an article telling you more: https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming#voice-of-the-customer-is-deprecated

Happy Tuesday!

Ron DeGiusti

Purely CRM

Do You Know What's Leaving Us In October?

Do You Know What's Leaving Us In October?

Microsoft Is Deprecating The Legacy Web Interface

The traditional way that you access Dynamics 365 CE is through the classic interface on the web.  Microsoft now has a new method using the unified interface.  The unified interface means that your forms will work equally as well on tablets and phones.

Another important thing to note is that they are discontinuing the classic/legacy interface very soon.  Microsoft has announced they do not plan on investing in the legacy interface anymore, as their focus shifts towards the new unified interface.

Why Should You Transition to The Unified Interface?

Microsoft published these stats that put the unified interface at a higher pedestal than the legacy.

Microsoft says its deprecation of the legacy web interface is likely to be announced in October 2019
— preact.co.uk

Purely CRM's trip to Microsoft Inspire

Purely CRM's trip to Microsoft Inspire

This week Purely CRM had the privilege of joining our fellow Microsoft Partners at the Inspire event in Las Vegas. With over 50,000 people in attendance, we got to see some old faces and many new ones. We are truly honoured to be apart of such a diverse and inclusive group.

Looking forward to continuing our new relationships!

Next stop: Microsoft Ignite.

See you soon!

Purely CRM