Industry Accelerator

Housing Development

January 2025: Housing Accelerator

Purely CRM leverages Microsoft Dynamics 365 and Power Platform to streamline housing program processes. Its Housing Development Accelerator automates applications, approvals, and case management, replacing manual tasks to support efficient program management and accelerate housing growth.

The Benefits

Application and Self-Service Portal

Empower citizens and applicants with a user-friendly mobile and desktop portal to submit funding, loan, or grant applications.

Automated and Guided Intake Process

Enhance the efficiency and accuracy of your intake and evaluation processes with AI-driven workflows.

Centralized Client and Case Management

The Client Contact Card centralizes all applicant data, offering a comprehensive view of each case.

Enhanced Program Scalability and Compliance

Replace manual processes like emails and spreadsheets with automated solutions to handle high-volume applications and reporting needs.

Data-Driven Decision Making and Performance Insights

Leverage real-time insights with custom dashboards and reporting tools to monitor key performance indicators.

Efficient Project Close-Out and Reporting

Ensure every housing project is finalized efficiently with automated close-out processes. Validate final documentation, update land records, and generate comprehensive reports.

Accelerator Workflow

Our Housing Development Accelerator framework and apps are based on Microsoft Dynamics 365 and Power Platform. The goal of implementing a custom portal and set of business applications is to support your teams ability and capacity to expedite your Housing Program’s self-serve applicant submission process, intake and document review process, citizen/applicant case management, and the eventual project close-out processes within your government or non-government organization.

What's Included in

Our Housing Development Accelerator

Application Process through a Self-Service Portal

Application Process through a Self-Service Portal

Harnessing the power of Microsoft Dynamics 365 and the Power Platform, our development team has created a comprehensive framework and reusable design to build a public-facing self-service portal in support of your Housing Development program. This portal (Mobile and Desktop) enables citizens to submit applications apply for funding, loan or grant incentives. Automated processes and AI help to validate documents to allow your team to scale effortlessly in support of these new planning and development initiatives, action plans, and allocation programs.  

See a sample wireframe used within our Accelerator. (left/above)
  

  • Citizen-centric UI and visuals to illustrate pending tasks
  • Real-time grant/loan submission and status updates
  • Clear next steps for applicants
  • Upload functionality for referral documents

Intake Service Agent Workflow Accelerator

Powered by Dynamics 365 and the Microsoft Power Platform, our advanced workflow and AI accelerates the evaluation and approval of housing development projects by automating the intake process, and populating relevant fields reducing manual inputs. Internal Service Agents are notified of each new application, and are guided through steps to assess the submitted documents, increasing the accuracy and compliance of your applicant evaluation process.

See a sample wireframe used within our Accelerator. (left/above)

  • Customized fields for a comprehensive view of each applicant submission
  • Step-by-step guided workflow with notifications
  • Managerial-level controls for assigning applicants and cases to available agents
  • Custom dashboards to track relevant KPI and performance metrics

Client Management

Our Purely CRM Housing Development Accelerator for Dynamics 365 includes: Intake Service Agent Workflow Accelerator

Powered by Dynamics 365 and the Microsoft Power Platform, our advanced workflow and AI accelerates the evaluation and approval of housing development projects by automating the intake process, and populating relevant fields reducing manual inputs. Internal Service Agents are notified of each new application, and are guided through steps to assess the submitted documents, increasing the accuracy and compliance of your applicant evaluation process.

See a sample wireframe used within our Accelerator. (left/above)

  • Customized fields for a comprehensive view of each applicant submission
  • Step-by-step guided workflow with notifications
  • Managerial-level controls for assigning applicants and cases to available agents
  • Custom dashboards to track relevant KPI and performance metrics

Project Close Out

Our Purely CRM Housing Development Accelerator for Dynamics 365 includes: Intake Service Agent Workflow Accelerator

Powered by Dynamics 365 and the Microsoft Power Platform, our advanced workflow and AI accelerates the evaluation and approval of housing development projects by automating the intake process, and populating relevant fields reducing manual inputs. Internal Service Agents are notified of each new application, and are guided through steps to assess the submitted documents, increasing the accuracy and compliance of your applicant evaluation process.

See a sample wireframe used within our Accelerator. (left/above)

  • Customized fields for a comprehensive view of each applicant submission
  • Step-by-step guided workflow with notifications
  • Managerial-level controls for assigning applicants and cases to available agents
  • Custom dashboards to track relevant KPI and performance metrics

Have question?
Reach out to our representative

Steve Ewing, Vice President

Phone: +1-888-257-3577 x 213
Email: sewing@purelycrm.com