Hyper Care services refer to a period of intensive support provided after a new system or software has been implemented, also known as the “go-live” phase. The purpose of our Hyper Care services is to ensure a smooth transition and address any issues that may arise during the initial phase of implementation.
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Addressing Technical Issues
Hypercare services aim to quickly address any technical issues that may arise during the initial phase of implementation. This includes troubleshooting and resolving any bugs or malfunctions in the system.
Training and Support
Hypercare services provide training and support to users to ensure they are able to fully utilize the new system or software. This can include providing step-by-step instructions, answering questions, and addressing any concerns.
Identifying and Resolving Workflow Issues
Hypercare services also focus on identifying and resolving any workflow issues that may arise during the initial phase of implementation. This can include optimizing processes and procedures to ensure they are running smoothly.
Performance Monitoring
Hypercare service will monitor the system performance to identify any bottlenecks or areas that need to be improved. They will take corrective actions to improve the performance and prevent issues from recurring.
Continual Improvement
Hypercare services will gather feedback from the users and stakeholders and work with the implementation team to make continuous improvements to the system, this will ensure that the system is meeting the needs of the business effectively.
Sustaining Success
Hypercare services work towards sustaining the success of the system or software by providing ongoing support and monitoring to ensure it continues to meet the needs of the business effectively.
With change in mind, we suggest you consider hitting the proverbial “RESET BUTTON” and re-evaluate ‘where you are now’; and ‘where you want to be‘.
