Build a Better Relationship with Dynamics 365 Customer Voice

Understand Your Customers To Build Better Experiences

Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.

Listen to every customer

Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.

Easily collect data from desired audiences Scale customer, employee, or market data collection with continuous data updates, branching, and emoticon responses to track your business performance and customer satisfaction. Create robust and flexible personalized surveys Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customization such as colours, images, and text formatting. Gather feedback across engagement channels Track your customer satisfaction through email, text, web, QR code, and mobile feedback collection.

Dynamics 365 Customer Voice collect customer data

Uncover deeper insights

Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.

Understand what matters most Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time. Uncover valuable insights Visualize insights in the customer profile dashboard, built on Power BI, to evaluate impact and perception. Build unified customer profiles Ensure a complete understanding of customers in a true 360-degree view by using Customer Insights with Dynamics 365 Customer Voice.

Connect with Customer Insights with Dynamics 365 Customer Voice

Take proactive action

Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows.

Tailor future interactions Intelligently pinpoint and visualize the areas of improvement needed to drive effective engagement across touchpoints. Make data-driven decisions Set triggers within your business processes to automatically alert you and predict when customers need attention. Optimize service and resources Improve customer experiences through real-time follow-up actions in customer journey orchestration within Dynamics 365 Customer Insights.

Real time follow up actions with Customer Voice and integration with Dynamics 365 Customer Insights

Empower your entire organization with Microsoft Copilot AI Assistant

Exceed customer expectations by delivering exceptional service.

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Steve Ewing, Vice President

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With change in mind, we suggest you consider hitting the proverbial “RESET BUTTON” and re-evaluate ‘where you are now’; and ‘where you want to be‘.

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CRM Industry Accelerators

Understand Your Customers To Build Better Experiences

Listen to every customer

Uncover deeper insights

Take proactive action

Steve Ewing, Vice President

Need a New Microsoft CRM Partner?

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