Dynamics 365 Customer Voice
Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.
Scale customer, employee, or market data collection with continuous data updates, branching, and emoticon responses to track your business performance and customer satisfaction.
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customization such as colours, images, and text formatting.
Track your customer satisfaction through email, text, web, QR code, and mobile feedback collection.
Decide when and where to send surveys in the customer journey through automation with Microsoft Power Platform (Power Apps and Power Automate).
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
Visualize insights in the customer profile dashboard, built on Power BI, to evaluate impact and perception.
Integrate feedback across your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.
Ensure a complete understanding of customers in a true 360-degree view by using Customer Insights with Dynamics 365 Customer Voice.
Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows.
Combine real-time survey responses with data from your customer data platform to proactively identify actionable insights.
Intelligently pinpoint and visualize the areas of improvement needed to drive effective engagement across touchpoints.
Set triggers within your business processes to automatically alert you and predict when customers need attention.
Improve customer experiences through real-time follow-up actions in customer journey orchestration within Dynamics 365 Marketing.
Assign work to the right resource based on trade, and control costs through “not to exceed” values on work orders.
